Our satisfaction guarantee is upfront and simple:
If you don't like your original concepts, contact us before your first revisions for an immediate refund, minus a RM30 administration fee. Otherwise, our team will work with you until you are satisfied with the revision of your design.

If your job has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email us within 24 hours of receipt of your order. Return instructions will be provided. Upon receipt of returned merchandise, Mycreativeprint will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.

Your job will be to “pleasing color” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to color matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the color/density of your personal printer or monitor. Such variations will be considered acceptable.

Indeed, Mycreativeprint takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the document creation process.
• Errors in user-selected options such as choice of finish, quantity or product type.
• Damage to the products arising after delivery to the customer.

Please preview your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Mycreativeprint does not proof documents created by its customers prior to processing.